Controller and scope
The controller for cozeno.life is Iveriapharma Ltd (LLC), identification number 249264996, 6a Shalva Gogidze Street, 0159 Tbilisi, Georgia. Contact: info@iveriapharma.com; +995 32 252 87 19. This policy applies when you browse the website, contact us, create an account or place an order. Last updated: 20 July 2026.
Data, purposes and legal bases
We process the details needed to manage accounts, orders, payment references, delivery, returns and support, including name, email, telephone number, billing and delivery address, order history and correspondence. We also process limited technical, security and cookie-consent records. The bases are performance of the contract and steps requested before it, compliance with accounting, tax and consumer-law duties, and legitimate interests in securing the store, preventing fraud, supporting customers and establishing legal claims. Consent is used only where required, such as for optional analytics or direct marketing. Card details are entered on Bank of Georgia's hosted checkout and are not received or stored by this website.
Required information and recipients
Fields marked as required at checkout are necessary to enter into and perform the sales contract; without them we cannot accept payment or deliver the order. We disclose only necessary data to service providers that operate the website and email, delivery providers, Bank of Georgia for payment processing, professional advisers, and public authorities where the law requires it. A provider may process data outside Georgia only where a lawful transfer basis and required safeguards apply.
Retention and your rights
Order, payment-reference, delivery and accounting records are kept for the periods required by applicable fiscal, accounting and consumer law and as needed for legal claims. Support correspondence is kept until the matter is resolved and for any necessary claims period. Direct-marketing consent records, if any, are kept for the duration of marketing and one year afterwards. Other records are deleted or anonymised when no longer needed. Subject to the law, you may request information, access and a copy, correction, deletion, blocking or termination of processing, data portability where applicable, and withdrawal of consent without affecting earlier lawful processing. You may object to or stop direct marketing at any time. Send requests to info@iveriapharma.com.
Security, complaints and changes
We use appropriate organisational and technical safeguards, although no internet transmission is completely risk-free. The store is not intended for children under 16 to order independently. Questions or complaints may be sent to the contact above. You also have the right to apply to the State Audit Office of Georgia or a court as provided by law. Material policy changes will be published here with a new update date.